• Toll Free: (519) 601-5040
  • Email us: hello@ichabodsescape.com
  • Working Hours: : 17:00-23:00

What’s the cancellation policy?

  • Home
  • /
  • What’s the cancellation policy?

What if we have to cancel our reservation?

  • Cancellations require a minimum 24 hours notice if you would like your deposit of $31.64 refunded to you. 
  • If you cancel your reservation after that 24 hour period, we keep that deposit. 
  • If possible, try and choose another date and time to visit before cancelling. We will happily reschedule your reservation to another day that works better, without needing another deposit*.
  • *A reservation can be rescheduled a maximum of 2 times before another deposit is needed, or the original deposit will be kept.

We Don’t Bite


The team at Ichabod’s Escape is happy to help you in every way they can, even if you need to cancel your visit.

The zombies in Protocol may not be so understanding when you try to save the world!

Click here for more information on our adventure, PROTOCOL.

Our knowledgeable staff can answer any questions you have about escape rooms.

Click here to contact our team.